Shipping Policy

Shipping Policy

Effective Date: October 23, 2024

Thank you for shopping with Ever Naturale. We are committed to providing you with prompt and reliable shipping services. Below are the details of our shipping policy:

1. Processing Time

  • Orders are processed within 1-2 business days after receiving your order confirmation email.
  • Orders placed on weekends or holidays will be processed the next business day.

2. Shipping Rates & Delivery Estimates

We offer the following shipping options:

  • Standard Shipping (7-15 business days): Free
  • Express Shipping (4-7 business days): $2.99

Please note that delivery times are estimates and may vary depending on your location and any unexpected delays with carriers.

3. Shipping Destinations

  • We ship worldwide. However, certain regions may have limited service availability.
  • All applicable shipping costs for express shipping will be calculated at checkout based on the destination.

4. Order Tracking

  • Once your order has been shipped, you will receive an email with tracking information to monitor your delivery status.
  • If you do not receive a tracking email, please contact us at info@evernaturale.com for assistance.

5. Customs, Duties, and Taxes

  • Ever Naturale is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
  • Please check with your local customs office for more information regarding your country’s policies.

6. Delays and Lost Packages

  • While we strive to ensure timely delivery, we are not responsible for shipping delays due to unforeseen circumstances (e.g., natural disasters, carrier delays, customs inspections).
  • If your package is lost or significantly delayed, please reach out to us at info@evernaturale.com, and we will work with the carrier to resolve the issue.

7. Incorrect Shipping Addresses

  • It is the customer’s responsibility to provide accurate shipping information. If an incorrect address is provided, please contact us immediately at info@evernaturale.com. We will do our best to update the address before shipment; however, we cannot guarantee changes once the order has been processed.
  • In cases where packages are returned due to incorrect addresses, the customer will be responsible for additional shipping fees to resend the package.

8. Contact Us

For any questions or concerns regarding your shipment, please contact our customer support team at info@evernaturale.com. We are here to help.